Shipping Details

At VeloHeat, we aim to deliver your order as quickly and safely as possible. Please review our shipping information below.

1. Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Estimated Delivery Times

Shipping Method	Estimated Delivery	Cost
Standard Shipping	7–15 business days	Calculated at checkout
Expedited Shipping	3–7 business days	Calculated at checkout
Free Shipping	7–15 business days	Free on qualifying orders

3. Shipping Destinations

We ship worldwide. Delivery times may vary depending on your location, customs processing, and carrier availability.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through the carrier's website.

5. Customs, Duties & Taxes

For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our product or shipping prices.

6. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.

7. Incorrect Address

Please ensure your shipping address is correct before placing your order. VeloHeat is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@VeloHeat.store.

8. Contact Us

For any shipping-related questions, please reach out to our support team:

📧 Email: support@VeloHeat.store