Refund Policy

At VeloHeat, your satisfaction is our top priority. Please read our refund policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by a receipt or proof of purchase

2. Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale
• Used or damaged items (not due to manufacturer defect)
• Gift cards

3. How to Initiate a Return

To start a return, please contact us at support@VeloHeat.store with your order number and reason for return. Our team will provide you with return instructions within 1–2 business days.

4. Refund Process

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method.

5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. In that case, we will cover the shipping cost.

6. Exchanges

If you need to exchange an item for a different size or color, please contact us at support@VeloHeat.store. Exchanges are subject to product availability.

7. Contact Us

If you have any questions about our refund policy, please reach out to us:

📧 Email: support@VeloHeat.store